Listen up, entrepreneurs! Do you know what’s gonna help your business grow in the coming years? The way you manage your customer relations. But, these days, enterprises are relying so much on enterprise CRM solutions because that’s what makes your customer relationship management easier and awesome. It helps you make more sales and gives customers a great experience. There are a bunch of different CRM options out there, but we’ve got your back. We made a guide with the best CRM software for small businesses. Check it out and find the perfect fit for you.
Salesforce
Score: 9.5/10
When it comes to searching for a top-notch CRM provider, Salesforce should be on your radar! They’re a big name in the game and have an awesome essentials-level platform that’s perfect for small and growing businesses. But if you’re looking to take things to the next level and dive into all that CRM can do, Salesforce has a ton of specialized solutions for sales, marketing, and customer service teams that can help you do just that.
Pipedrive
Score: 8.2/10
If you’re looking for a CRM that gives you a great visual sales pipeline and a 360-degree business view, Pipedrive is a great product. It makes it super easy to understand your opportunities, with perfect data visualizations. Plus, the drag-and-drop interface lets you quickly respond to important tasks. As a sales CRM, PipeDrive is customizable and lets you optimize your workflows and improve processes across your entire business. And with a powerful mobile app, you can stay connected with your team and customers even when you’re on the move.
ConvergeHub
Score: 9.5/10
ConvergeHub is one of the most talked about enterprise CRM software in the US. Thanks to the affordability of the product alongside powerful functionalities. Designed for SMEs, this cloud-based all in one CRM software is effectively designed for streamlining sales, marketing, and customer service teams. With its user-friendly interface and customizable features, ConvergeHub makes it easy to manage customer data, automate sales and marketing processes, and improve team collaboration.
The biggest advantage of ConvergeHub is the way it provides a unified 360-degree view of customer data. As a result, teams in every department are well aware of the customers and which stage they are in the sales funnel. The software also offers a range of advanced features, including lead scoring, email marketing, and social media integration, thus making it a great solution for SMEs looking for enterprise CRM without burning their pockets.
The reporting and analytics capabilities are top-notch. It allows businesses to gain valuable insights into their sales and marketing performance. It also comes with a mobile app that ensures collaboration across teams on the go. That’s quite a help for accentuating productivity and efficiency. Overall, ConvergeHub is a top choice for businesses looking to streamline their sales, marketing, and customer service operations.
Monday CRM
Score : 8.5/10
Monday Sales CRM is an all-in-one CRM software that’s great to manage complex sales processes. This power-packed CRM platform makes a great product for salespeople to stay organized. With Monday Sales CRM, you get an easy-to-use interface and unlimited boards to help you stay on top of everything. Plus, you can customize your dashboard. The top-notch data visualization tools help analyze customer data so that you gain a piece of in-depth knowledge about your customers. Whether you’re a small business or a large enterprise, Monday Sales CRM is designed to help you succeed and scale your workflow. So why wait? Try it out today!
NetSuite CRM
Score: 9.4/10
Small and medium-sized online stores that want to keep their customers coming back need a CRM tool that can help them get a better grasp of their customers’ buying behaviors. Oracle’s NetSuite is a cloud-based ERP solution that comes with CRM features, making it ideal for business owners who aim to provide top-notch customer service. The CRM module lets companies maximize the value of each interaction with their clients, regardless of the touchpoint. NetSuite streamlines and automates your customer interactions across various teams, including marketing, sales, customer service, and tech support. This way, any employee can talk to any customer as if they’ve been in touch since the very beginning.
Freshsales CRM
Score: 9.4/10
Freshsales CRM software provides an intuitive and flexible solution that includes tools to enhance communication and gain a deeper understanding of customers. The software features an AI assistant, Freddy, that analyzes sales data, activities, and engagement history to provide valuable insights into customer behavior. In addition, Freshworks offers a built-in VoIP phone service that includes local toll-free numbers in more than 90 countries and allows users to make calls from any device.
HubSpot CRM
Score: 9.5/10
HubSpot’s new Operations Hub offers sales teams a comprehensive solution to improve performance and streamline data management. With thousands of integration capabilities, users can easily connect third-party tools to sync and clean customer data, while automating business processes to increase efficiency. By centralizing data from multiple software providers, sales teams can easily track sales funnel metrics, actionable insights, productivity, and performance across all sales activities. This powerful CRM solution provides businesses with a complete picture of their customers and helps them to make data-driven decisions. HubSpot Operations Hub is the perfect tool for businesses looking to optimize their sales process and improve overall performance.
Zoho
Score: 8.3/10
Zoho CRM is an ideal choice for sales teams that work remotely or in different locations. It helps increase leads, accelerate sales, and measure performance accurately with ease. The CRM platform has an AI-powered assistant named Zia, which predicts leads and deals, identifies potential customers for conversion, and provides user-friendly guidance to large sales teams. Zoho also includes gamification features that encourage friendly competition, making it a popular choice for remote sales teams. With every lead, call, and deal, team members can earn trophies, creating a competitive and motivating sales environment no matter where they are located.
The Final Takeaway
Ideally, enterprise CRM solutions are designed to help businesses manage their customers. From helping sales teams to keep track of communication logs, manage leads, and even create marketing campaigns. While CRM solutions were initially intended for sales and PR professionals, they have since evolved to include a variety of features such as analytics, marketing, communication, and light project management. Some systems even have chatbot and calling capabilities that allow sales reps to communicate with clients directly from the CRM. With all these functionalities, CRM solutions have become essential tools for businesses looking to streamline their customer relationship management processes.
