Selling is difficult. But even more difficult is to keep your customers engaged throughout the buying journey.
Use ConvergeHub to streamline the organization-wide Customer Support process. From targeting your prospects to closing a deal - ConvergeHub integrates and automates all key tasks in between. It facilitates speedy resolutions, which boost customer satisfaction and increase cross-selling and up-selling opportunities.
Customer Service management is nurturing customer relationships beyond sales. It brings you a collective experience involving customers across every touchpoint- be it marketing, sales or post-sales support.
With ConvergeHub, you can provide optimum support during customer interactions, which leads to increased satisfaction, repeat business, and advocacy.
An integrated CRM tool like ConvergeHub
Effective customer service right at your fingertips
Manage and monitor all your customer cases from ConvergeHub’s central database. Assign and rout cases to the respective customer support professionals across multiple communications channels - email, phone, and web. Encourage them by giving them access to ConvergeHub Library.
ConvergeHub automates key tasks, such as taking event notes, commenting on any specific customer interaction, adding/viewing tasks, updating calendars and regular follow ups. Simultaneously, track the quality of the support to evaluate the customer satisfaction levels. And, everything else that’s required for a successful customer success journey.
Know Your Customer’s Case History
The platform offers a quick snapshot of customer case history just by a click, thus facilitating quick resolution. You can check crucial details like total number of previous cases, assigned customer support agents, case resolution status, and case closure date. View comments to get a detailed insight on specific cases. Add comments to the issue history as per the requirement.
Know Your Customer’s Case History
The platform offers a quick snapshot of customer case history just by a click, thus facilitating quick resolution. You can check crucial details like total number of previous cases, assigned customer support agents, case resolution status, and case closure date. View comments to get a detailed insight on specific cases. Add comments to the issue history as per the requirement.
Capture Customer Support Requests
Support ticket management is easier with ConvergeHub. The agents can now capture customer support requests in real-time from the website to include in the ConvergeHub cases module. It accelerates the resolution process by automatically validating the case and assigning it to the right support agent. All you need is to simply click on the Web-to-Case feature, drag and drop the required fields and select the customer support agent right inside the ConvergeHub module. Set the form heading, button label, form description, form completion message, and redirected URL. Put the embedded code into the website.
The ConvergeHub Application Programming Interface (API) allows your developers to integrate our CRM into any other application or your existing system. It also supports bi-directional data transfer, which aids in building more effective business processes. Using ConvergeHub API you can connect with any other web-based applications, such as your in-house systems, website, and various cloud computing products. ConvergeHub’s API is a Representational State Transfer (REST) API that can accept your requests in either XML or JSON formats.
ConvergeHub users experience a 30% reduction in customer service expenses while a striking acceleration in customer satisfaction level. Also, the users have noticed a significant rise in their sales.
Take your customer support strategy to the next level by adopting ConvergeHub’s CRM automation.
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